_ * Free UK shipping over £60

KOBASHI LTD

Kobashi: Your Source for Quality Vegan Essential Oils

Since 1985, Kobashi has been dedicated to providing the highest quality vegan essential oils and aromatherapy products worldwide. Our commitment to excellence is reflected in our rigorous sourcing and testing processes, ensuring that we offer only the best natural products.

At Kobashi, we prioritize your complete satisfaction. With over thirty years of experience and a holistic approach, we utilize scientific tools to deliver exceptional products that nurture the mind, body, emotions, and spirit.

Best regards,
Lynda, Scott, and Lily Ballard
Owners and Directors

Our Motto: "Less is more until it isn't; balance in everything."

We extend our heartfelt thanks to all who have supported Kobashi and the life-giving elements of Sun, Earth, Water, and Air that make our work possible. Wishing you health and happiness!

Thank you for your time and energy. Life has been very good to us, and we are truly appreciative.

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Our Contact details:
Kobashi Ltd Essential Oil
Dunsford
Devon
EX6 7BH
United Kingdom
Phone: 01392 811451
VAT Registration # EORI GB430408391 000
Company # 07147259

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Making A Purchase

Kobashi Essential Oils: Nature's Gift for Your Well-Being

Essential oils have been cherished for centuries for their beneficial qualities and delightful aromas. When used responsibly, these oils are safe products provided by nature for your enjoyment. With over 35 years of experience, Kobashi has sold millions of bottles of essential oils without any issues, and we remain committed to maintaining that record.

Usage Guidelines: Kobashi Essential Oils are concentrated natural plant essences and must be diluted before use. All our essential oils are packaged in amber glass bottles with an integral dropper and tamper-evident cap. To dispense, tip the bottle slowly and allow one drop to come out. If more drops are released, add an extra 5ml of carrier oil per drop. For thicker oils like Sandalwood, Myrrh, and Benzoin, you may need to tap, shake, or warm the bottle slightly to release the drops.

Shelf Life: Upon receiving your product, always check its condition. Once opened, natural products can be affected by temperature and air quality. Hydrolats, which are water-based, can behave like food and may harbor bacteria if not handled properly.

• Best Before (BB): This date is a suggestion; many essential oils remain effective beyond this date. However, once opened, they should be treated with care.
• Storage: Keep oils and hydrolats refrigerated at 5°C for extended shelf life. Avoid freezing unless necessary, as some oils may lose their aroma.

Cautions:

• Avoid contact with the eyes. If contact occurs, rinse thoroughly with water and seek medical attention if stinging persists.
• While some essential oils can be ingested, we advise against it unless you are a trained professional. Essential oils should not be used undiluted on the skin.
• If accidentally swallowed, do not induce vomiting; drink at least one pint of water and seek medical advice.

General Safety Tips:

• Keep essential oils out of reach of children.
• Use oils responsibly and according to the instructions on the label.
• Conduct a patch test before using new oils, especially on sensitive skin.

Additional Information: For more details on essential oils and their uses, we recommend consulting reputable books and resources. Our products are thoroughly analyzed, and we prioritize quality for the safety of our family, friends, and customers.

Please note that none of the information provided is intended to diagnose, treat, cure, or prevent any disease. All products are for external use only.

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Shipping And Handling

Shipping Information

Shipping (Carriage)

• Free UK Shipping: Available for orders over £60 via Royal Mail Post. Note: This does not apply to DHL for heavier parcels over 20kg.
• UK Delivery Time: Typically 1 to 3 working days.

International Shipping:

• DHL: 2 to 6 days
• Royal Mail Airmail (Signed/Tracked): 7 to 20 working days

Delivery Tracking:

• Track your item with Royal Mail
• Track your item with DHL

International Delivery Notes:

• Delays may occur; for more information, refer to the Royal Mail International Incident Bulletin.

Shipping to China, Hong Kong, Taiwan, and Macau:

• For customers in China it's best to order less than 2kg and use Airmail signed to avoid customs issues.
• For Hong Kong and Taiwan, DHL is the fastest option.
• All international parcels require a commercial invoice. Kobashi Ltd is not responsible for any customs charges or delays.

Customs Information:

• Customers are responsible for checking any applicable taxes, duties, or customs charges with their local consulate.
• Hong Kong does not levy customs tariffs on imports and exports, but all cargo is subject to customs control.

Returns and Damages:

• If a parcel is returned to Kobashi Ltd, the purchaser is liable for the appropriate import rate, which may exceed the original shipping cost.
• In the rare event of damage or leakage, please accept the parcel, and we will replace or credit the affected products.

Compensation for Lost or Damaged Parcels:

• Royal Mail compensates up to £50 for lost Air Mail parcels (shipping cost not included). Higher compensation is available upon request for an additional fee.
• If you do not request extra insurance, Kobashi cannot be held responsible for lost parcels.

Delivery Times:

• Standard First Class Royal Mail can take 2 to 28 days, depending on the destination and customs. Occasionally, parcels may take up to 30 days, but this is rare.
• If you are not home during delivery, check with your local post office or neighbors.

Order Processing:

• Orders are processed Monday to Friday, 9 AM - 3 PM GMT. Orders received after 3 PM will be processed the next day.
• For orders from Asia/China, please send your name and address in your local language in a separate email.

Additional Notes:

• If customs refuse a parcel, the customer is responsible for shipping costs both ways.
• During busy periods, there may be a slight delay in processing. Please email us if this is a concern.

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Delivery Schedule

Shipping Information for China and Asia

Shipping Delays:

• Orders to China and other Asian countries may occasionally experience delays, often due to customs processing and language format issues.

Language Requirements:

• For orders from countries using Hanzi, Japanese Kanji, or Korean Hanja, please send your name and address typed in your national language in a separate email.
• For orders from countries using Cyrillic characters, please provide your name and address typed in Cyrillic in a separate email.

Insurance and Tracking:

• Very few parcels have gone missing since 1985. However, if you would like insurance, please select a tracking option and request compensation for the desired value.
• Be aware that higher declared values on parcels may incur additional duty charges in your country.

Contact Us:

• If you have any questions or need assistance, please don't hesitate to call us.

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Back Orders

If a product runs out of stock we will delete from your invoice and refund your card.

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Tax Charges

For orders made from the UK 20% VAT is added.

All countries outside theUK will NOT be charged 20% VAT, but please check with your local customs to see if you have to pay tax, customs or duties upon entry to your country. We cannot reimburse you for these charges.

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Guarantee

Kobashi Satisfaction Guarantee

At Kobashi, we are committed to providing you with the highest quality essential oils and aromatherapy products. We stand behind our products and want you to be completely satisfied with your purchase.

Our Guarantee:

• Quality Assurance: We guarantee that all our products are made from the finest natural ingredients and are thoroughly tested for quality and safety. If you receive a product that is damaged or leaks, please accept the parcel, and we will promptly send you a replacement or credit your account.

• Satisfaction Promise: If you are not completely satisfied with your purchase, you have fourteen days if nothing wrong you have 14days and wrong thirty days from the date of receipt to return the product. We believe in the quality of our essential oils, and while the "Best Before" date serves as a guideline, we encourage you to use your judgment regarding the product's condition.

• Transparent Pricing: We reserve the right to adjust our prices due to supplier increases, but we will always inform you of any changes before processing your order. You will receive an adjusted invoice for your approval in such cases.

• Customer Support: If you have any questions or concerns regarding your order, our customer support team is here to assist you. We value your feedback and are dedicated to ensuring a positive experience with Kobashi.

Legal Disclaimer: While we provide information about our products in good faith, it is important to note that this information is not a warranty of performance or suitability. The user assumes all responsibility for compliance with local regulations and safe handling practices.

Thank you for choosing Kobashi. We appreciate your trust in us and look forward to serving you!

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Returns Policy

Return and Refund Policy

Damaged or Leaking Parcels:

• If your parcel is damaged or leaks upon arrival, please accept the parcel. We will send replacement products and address any issues to ensure your satisfaction.

Return Period:

• Within the UK & EU: If the goods do not meet your expectations, you have 14 days to return products in their original unopened condition. If you exercise your right to cancel an online order, you are responsible for the direct cost of returning the goods to us, unless the goods are faulty, damaged, incorrectly supplied or not as described. The "Best Before" and "Open Jar" symbols serve as general guidelines under good housekeeping conditions. Since we cannot control how products are stored after leaving Kobashi, the return period supersedes all other dates. Do not discard a product solely based on the "Best Before" date; most essential oils can last longer if stored properly. Use common sense to assess the product's quality, and refer to the "Open Jar" symbol and "Best Before" date if unsure.

Currency and Refunds:

• All purchases are made in GBP, and refunds will also be issued in GBP. Currency exchange rates set by your bank may affect the final refund amount, which could be slightly less or more than the original purchase price.

Unopened Returns:

• If you wish to return products after the 14 day return period that are unopened and in their original condition, please note that a 15% restocking fee will apply, in addition to the original shipping cost.

Order Cancellations:

• If you need to add items to your order, please place a new order instead of canceling. If your order has already been packed, a 15% processing fee will apply for cancellations outside of the UK & EU.

Consumer Rights:

• Your rights to return goods are protected under the EU Distance Selling Directive. For more information, please visit EU Distance Selling Directive.

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Remittance Terms

Terms and Conditions

Product Pricing:

• Products, prices, and net value discounts are subject to change or removal without prior notice.
• Due to supplier price increases, product prices may rise without notice. We reserve the right to adjust the prices on an invoice. In such cases, we will send you an adjusted invoice for your approval before processing your order.

Delivery Issues:

• Any damage or short delivery must be reported within 3 days of receipt.
• Title for goods remains with Kobashi until full and complete payment has been received.

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Legal Disclaimer

The information provided regarding our products is not a warranty of performance or suitability. It should be regarded solely as a description of the health, safety, and environmental requirements for the product. While we strive to ensure that the information is accurate and comprehensive, it does not claim to be all-inclusive.

Since the conditions of use are beyond our control, Kobashi shall not be held liable for any damage resulting from handling or contact with the product. It is the user's responsibility to take all necessary measures to comply with legal requirements and local regulations. No liability is accepted concerning any therapeutic characteristics of the products.

While Kobashi Essential Oils provides this advice in good faith, it is not intended to replace the customer's own testing to ensure safe handling procedures.

Disclaimer: Information provided in this electronic message is offered "as is" without any warranty, representation, or condition of any kind, either express or implied, including but not limited to conditions or other terms of merchantability and/or fitness for a particular purpose. The user assumes the entire risk regarding the accuracy and use of this message and its content. Errors and omissions excepted.

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