Privacy Policy

Effective Date: April 15th 2025

At Kobashi, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information in accordance with applicable laws, including the UK Data Protection Act, the EU General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA).

1. Information We Collect

We may collect and process the following types of personal information:

• Contact Information:Name, email address, phone number, and postal address.
• Payment Information:Credit/debit card details and billing address (processed securely through our payment processor).
• Order Information:Details of products purchased, order history, and preferences.
• Technical Data:IP address, browser type, operating system, and device information.
• Usage Data:Information about how you use our website and services.

We use your personal information for the following purposes:

• Order Processing:To process and fulfill your orders, including managing payments and deliveries.
• Customer Support:To respond to your inquiries, provide assistance, and improve our services.
• Marketing Communications:To send you promotional materials, newsletters, and updates (with your consent).
• Website Improvement:To analyze usage patterns and improve our website and services.
• Legal Compliance:To comply with applicable laws and regulations.

Under the GDPR, we rely on the following legal bases for processing your personal data:

• Consent: When you provide your explicit consent for us to process your information for specific purposes.
• Contractual Necessity:When processing is necessary for the performance of a contract with you.
• Legal Obligation: When we need to comply with a legal obligation.
• Legitimate Interests:When processing is necessary for our legitimate interests, provided that your interests and fundamental rights do not override those interests.

We may share your personal information with:

• Service Providers:Third-party vendors who assist us in operating our website, processing payments, and delivering products.
• Legal Authorities:When required by law or to protect our rights, privacy, safety, or property, or that of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets.

You have the following rights regarding your personal information:

• Access:The right to request access to the personal data we hold about you.
• Rectification:The right to request correction of inaccurate or incomplete data.
• Erasure:The right to request deletion of your personal data under certain circumstances.
• Restriction:The right to request restriction of processing your personal data.
• Data Portability:The right to receive your personal data in a structured, commonly used, and machine-readable format.
• Objection:The right to object to the processing of your personal data for direct marketing purposes.

To exercise any of these rights, please contact us using the contact information provided below.