Shipping Information

SHIPPING (Carriage)

Free UK Royal mail Post Only >60 (Not free for DHL: These means your parcel is too heavy.)

UK delivery: should take between 1 to 3 working days.

International: DHL 2 to 6 days, RM (Royal mail) Airmail signed or tracked 7-20 working days

DELIVERY SPEEDS AND COUNTRY INFORMATION

Royal Mail: Track your item

DHL: Track your item

International deliveries delays may occur. Royal Mail for more information. Check your country: International Incident Bulletin

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CHINA, HONG KONG, TAIWAN AND MACAU

It's best for customers in China to order less than < 2kgs and ship by Airmail signed. This will help avoid custom problems.

Customers in Hong Kong and Taiwan, DHL is the fastest option.

All international parcels need a commercial invoice. Consignment(s) may be delayed if they require further documentation for customs clearance. Kobashi Ltd cannot be held responsible for any charges that they may apply.

You are pre paying for the postage charges of your consignment(s) only. Kobashi Ltd has no control over any customs queries or charges that may arise. It is the Customers responsibility to check whether there are taxes, duties or other customs charges for your consignment. You can do this by speaking to the Consulate of the destination country.

HONG KONG

The Hong Kong Special Administrative Region (HKSAR) is a free port and does not levy any Customs tariff on imports and exports. There is also no tariff quota or surcharge, or value added and general services taxes.

In general, all cargoes imported into / exported from HKSAR via air, land and sea are subject to Customs control which is done primarily through inspection of documents such as manifests. Physical examination of the goods, if necessary, is mainly conducted on a selective basis.

All countries In the event of a parcel being returned to the Kobashi Ltd from outside the UK then the charge will be the appropriate import rate for the consignment. This is likely to be higher than the price paid to export the goods. The purchaser is also liable for this charge.

Although this is rare, If your parcel is damaged or leaks, please accept the parcel and we will send new products or credit and fix what ever happens that you are not happy with.

We have only seen a couple Air Mail (Small Packets) go missing in 35 years.

Over the 35 years we have had only a few parcels damaged and never lost a parcel with Fedex, DHL or TNT.

Royal mail: (First Class Post, Air Mail (Small Packets), Air Mail tracked, Europe tracked: We are compensated up to £50 (option up to £250) for lost Air Mail parcels; (shipping cost not included). Please note: the higher we value the parcel the more you may be charged by your countries custom duty tariff.

If you want higher compensation to cover the value of the order, please ask for extra insurance. The cost is calculated according to weight and value. We will send you an adjusted invoice.

If you do not ask for extra insurance you cannot expect Kobashi to pay for the occasional lost parcel. It is rare for a parcel to go missing, but if it does please be aware of the rules of compensation.

Rules of compensation

My item hasn't arrived yet, what should I do?

Please note days to delivery are the average.

Standard First class Royal mail can take 2 to 28 days and sometimes longer,depending on your country and customs. Occasionally parcels have taken up to 30 days, but this is very rare.

If you are out when they try to deliver? You will then need to speak to your local post office. It may be will a neighbour. The parcel has brown tape with Kobashi.co.uk and address Higher Cotley Barn in Red.

In the future you may login to your account and click on My account and see if your parcel has been shipped. This isn't always updated immediately when busy. If you choose tracked services the tracking number will be there and also sent to you in an email.

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Shipping method may be changed by clicking Class of Service:

Delivery: 1.) UK: 1 to 3 days (Tracked48, Tracked24, DHL), 2.) Europe: 5 to 8 days (Airmail small packets); 3 to 5 days (DHL) 3.) Other Countries 7 to 20 days (Airmail small packets) OR 2-6 days( DHL) 3.a) occasionally customs due to extra security in China and EU have taken over month. In these cases it is good to be patient, as they almost always show up.

Orders from Asia/China please send your name and address in your Country language text Character typed in separate email. 1.) Your order will be processed for delivery Monday - Friday 9am - 3 PM GMT time. 2.) Orders received after 3 will be processed the next day, due to carrier leaving at 3:30pm GMT time.

If extra shipping cost is needed for insurance on expensive items, such as Rose Otto 250ml, we will send you an adjusted invoice for your approval.

If you or customs refuse a parcel you will need to pay for the shipping both ways. It is better to pay your tax than to refuse. The good news is this has only happened a few times since 1985.

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*When we are extra busy there may be a day or two delay. Please email us if this is a concern.


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