Kobashi Information

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100% PURE ESSENTIAL OILS

Quality guaranteed since 1985
Natural Authentic Aromatherapy

This catalog is reserved for registered customers only. Please contact us to register.

About Us Dear very precious Customers,

We are now are back from Holiday! Over the "Holiday" we have been working on a new webisite that will allow you to change your account information and see your order history.

Also in the New Year Kobashi will be moving to a new farm as seen in Organic information.

Orders queued are being processed now.

Thank you, Happy New Year to you!

kind regards, XOXO :)

Lynda & Scott Ballard and Patrick Moore

PS: Patrick is very precious and has worked with Kobashi since 1998. Just before Christmas Patrick was hit on his motorcycle by a van that did a U turn into him. Patrick is back to work today and feeling luck to be alive. Thank you for your prayers.

Kobashi are completely dedicated to your total satisfaction.

Our life's are very precious and sometimes taken for granted, until it is almost lost.

PS: If we could heal the world we would; everyone must heal their world on all levels of spirit, mind, emotions, body and environment, if we are not already doing so. :-)

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Our Contact details:
Kobashi
IDE Devon EX2 9RQ United Kingdom
Visiting by appointment only.
Phone: +44 (0)1392 217628
Fax: +44 (0)1392 427090
VAT GB430408391

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Making A Purchase

Kobashi Essential Oils has never had a problem with over a million bottles of Essential Oils sold; we like to be extra cautious. Kobashi Essential Oils are very concentrated natural plant essence and must be diluted before use.

Used responsibly the oils are a safe natural product for you to enjoy and to benefit from.

CAUTIONS:

Avoid contact with the eye area: should this happen, immediately wash eyes thoroughly with water and repeat. Seek medical attention if stinging persists after 10 minutes.

There are a few companies on the web saying Pure Essential Oils must not say on the label do not take internally; although some maybe taken internally, we believe this to be irresponsible marketing.

Many Aromatherapists prescribe Essential Oils internally. They are also used as flavourings in many foods, beverages and liqueurs, but are oil specific and mixed in low dilutions by professionals.

We do not recommend any essential oils to be taken internally or applied undiluted to the skin - unless you are qualified.

If accidentally swallowed DO NOT induce vomiting - drink at least 1 pint of water - seek medical advice. Show bottle & amount. 99% of essential oils float on water.

Certain oils may cause irritation and/or sensitizing and should be used in greater dilutions - they are all marked (Xn)
http://www.kobashi.co.uk/essential_oil.shtml

Some people may have allergic like reactions to essential oils, just as some people are allergic to grass or pollen. Kobashi can not be held responsible for any adverse reactions from their use. If you are prone to skin sensitivity and allergic reactions, dilute oils to 0.5% or less. If in doubt of the amount please get professional advice.

Expressed Citrus oils marked (S), and Tagetes should not be used on skin before exposure to the sun. This does not apply when used in a shampoo, bath or Soap Base as most is washed away. http://www.kobashi.co.uk/essential_oil.shtml

When mixing essentialoils in a carrier make sure they are well mixed.

If using essentialoils on the face or sensitive areas use at less than 1%. If in doubt of the amount use 1 drop in 10ml or more of carrier mixed well.

Essential oils that need to be diluted to .05% avoid face or sensitive areas, (or if you have to only, use at .025% or approximately 1 drop to 20ml carrier mixed very well.) Do a patch test on forearm to see if you are sensitive. http://en.wikipedia.org/wiki/Patch_test_%28medicine%29

To use simply add 4 to 8 drops in a vaporizer or on water in burner, 1 drop in 5ml (~teaspoon) of a carrier oil for on your skin or 1 to 6 drops in the bath, mixing the water well. (Oil dependent: see instructions on side of bottle.)

Do not use in the sun or under ultraviolet light as this oil is photo sensitive - absorbs sunlight. People with lighter skin may be 4x more likely to have a problem with skin redness if this oil is used on the skin while in sunlight.

People with thin sensitive skin may feel warm and get red skin after applying Aloe Vera. Aloe vera does increase the circulation in the skin and can make it slightly red for a short time. This is most likely due to the acids. Aloe Vera gel is often used to relieve pain and analysis shows that the gel contains salicylic acid. http://www.kobashi.co.uk/info_ALG2.html

* Use Good Housekeeping procedures.

* Keep oils out of reach of children!

* Do not take internally!

* Do not use undiluted! Read bottle for dilution %: The less you use for the desired effect the better.

* Less than 3% is a general rule, but 0.5% with some oils. Oils such as Lavender can be used in up to greater %.

* Some oils are FLAMMABLE: Do not expose to direct flame or fire. Use a suitable burner - vaporizer.

* When storing essential oils Keep Away from Heat or Sunlight.

* Keep essential oils away from polished surfaces.

Essential Oils have been used for thousands of years for their beneficial qualities. Used responsibly the oils are a safe product provided by nature for you to enjoy.

For more information on essential oils and their uses, we suggest reading the many books on the subject. To get to the truth it's best to cross reference all publications & personal experiences.

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Shipping And Handling SHIPPING (Carriage) AND INSURANCE:

We do not hide the cost of shipping in the product price.

We have only seen a couple Air Mail (Small Packets) go missing in years. Even though only a couple of parcels go missing out of thousands, if you want extra insurance please write this in the shipping note field.

Royalmail: (First Class Post, Air Mail (Small Packets), Air Mail tracked, Europe tracked:
We are compensated up to £49 for lost Air Mail parcels; (shipping cost not included).

No tracking number unless tracking selected. (The custom in China is to give a number for all parcels. It is not so in the UK)

If you want higher compensation to cover the value of the order, please ask for extra insurance. The cost is calculated according to weight and value. We will send you an adjusted invoice.

Parcelforce: Euro Global Priority and Global Priority is compensated up to £100. If you want higher compensation to cover the value of the order, please ask for extra insurance. We will send you an adjusted invoice.
Compensation on Global prioity is only to the amount put on Custom documents. We have never seen a Euro Global Priority and Global Priority go missing.

If you do not ask for extra insurance you cannot expect Kobashi to pay for the occasional lost parcel. It is rare for a parcel to go missing,but if it does please be aware of the rules of compensation.

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Delivery speed guarantee exceptions

http://www.parcelforce.com/portal/pw/content1?catId=25900691&mediaId=26000669

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Shipping method may be changed by clicking Class of Service:

Delivery:
1.) UK: 1 to 3 days (First class, or Parcelforce);
2.) Europe: 5 to 8 days (Airmail small packets); 3 to 5 days (Euro priority)
3.) Other Countries 5 to 14 days (Airmail small packets)
3.a) ocassionally customs due to extra securty in China and USA have taken over month. In these cases it is good to be patient, as they almost always show up.
4.) 3 to 7 days (Global priority)
5.) If you choose Euro or Global Priority you will receive a tracking number to check.

Orders from Asia/China please send your name and address in your Country language text Character typed in separate email.
1.) Your order will be processed for delivery Monday - Friday 9am - 3 pm GMT time.
2.) Orders received after 3 will be processed the next day, due to carrier leaving at 3:30pm GMT time.

DELIVERY SPEEDS AND COUNTRY INFORMATION

http://www.parcelforce.com/portal/pw/jump2;jsessionid=3PQ4FWMYGZSGSFB2IGVUQEQUHRA0UQ2K?catId=25800694&mediaId=25900676

EXAMPLES:

CHINA,

Global Priority ( PO Box No)
Guangzhou 5 days
Shanghai 4 days
Bejing 4 days
All Other Areas 9 days

Parcel number: EK022110688GB

Date Signed by / Location Tracking event
21.02.2011 06:20 COMPANYSTAMP Delivered
20.02.2011 11:49 China - Beijing Received in destination country
20.02.2011 11:48 China - Beijing Received in destination country
19.02.2011 11:25 UK Exp/Imp Sort Ctr. Forwarded for export
19.02.2011 03:18 UK Exp/Imp Sort Ctr. Received and processed
19.02.2011 03:06 UK Exp/Imp Sort Ctr. Received and processed
19.02.2011 03:06 UK Exp/Imp Sort Ctr. Forwarded for export
18.02.2011 22:46 UK Exp/Imp Sort Ctr. Received and processed

Parcel number: EK021998879GB

Date Signed by / Location Tracking event
19.02.2011 07:09 ADDRESSEESIGNED Delivered
19.02.2011 00:30 China - Shanghai Received in destination country
19.02.2011 00:29 China - Shanghai Received in destination country
17.02.2011 08:46 Heathrow HandlingCtr Forwarded for export

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HONG KONG

Parcel number: EK022404126GB

Date Signed by / Location Tracking event
28.02.2011 03:55 Hong Kong Delivered
27.02.2011 05:47 Hong Kong Received in destination country
26.02.2011 07:52 Heathrow HandlingCtr Forwarded for export
26.02.2011 07:41 Heathrow HandlingCtr Forwarded for export
26.02.2011 02:30 UK Exp/Imp Sort Ctr. Forwarded for export
25.02.2011 23:14 UK Exp/Imp Sort Ctr. Received and processed

Parcel number: EK020520107GB

Date Signed by / Location Tracking event
13.01.2011 10:25 Hong Kong Delivered
13.01.2011 03:45 Hong Kong Forwarded to delivery depot
13.01.2011 02:42 Hong Kong Received in destination country
12.01.2011 02:52 UK Exp/Imp Sort Ctr. Forwarded for export
11.01.2011 16:41 Exeter Depot Forwarded for processing

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JAPAN

Global Priority (PO Box Yes)
Tokyo, Hyogo, Kyoto, Nara, Okinawa, Osaka, Wakayama 4 days
All Other Areas 5 days

Parcel number: EK021663291GB

Date Signed by / Location Tracking event
11.02.2011 10:36 Japan Delivered
11.02.2011 07:28 Japan Received at delivery depot
11.02.2011 00:40 Japan - Tokyo Forwarded to delivery depot
10.02.2011 19:30 Japan - Tokyo Awaiting Customs clearance
10.02.2011 12:13 Japan - Tokyo Received in destination country
09.02.2011 19:00 UK Exp/Imp Sort Ctr. Forwarded for export
08.02.2011 17:03 Exeter Depot Forwarded for processing

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QATAR

Parcel number: EK021354065GB

Date Signed by / Location Tracking event
02.02.2011 04:54 Qatar Received in destination country
01.02.2011 10:09 Gatwick Handling Ctr Forwarded for export
01.02.2011 00:38 UK Exp/Imp Sort Ctr. Received and processed
31.01.2011 16:23 Exeter Depot Forwarded for processing

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SINGAPORE

Parcel number: EK020697016GB

Date Signed by / Location Tracking event
20.01.2011 02:19 OWNER Delivered
19.01.2011 15:50 Singapore Received in destination country
18.01.2011 08:31 Heathrow HandlingCtr Forwarded for export
18.01.2011 02:38 UK Exp/Imp Sort Ctr. Received and processed
17.01.2011 17:45 Exeter Depot Forwarded for processing

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TAIWAN

Parcel number: EK021348388GB

Date Signed by / Location Tracking event
03.02.2011 11:37 Taiwan Delivered
03.02.2011 04:30 Taiwan Forwarded to delivery depot
03.02.2011 00:33 Taiwan Received in destination country
01.02.2011 18:05 UK Exp/Imp Sort Ctr. Forwarded for export
01.02.2011 04:13 UK Exp/Imp Sort Ctr. Received and processed
31.01.2011 16:23 Exeter Depot Forwarded for processing

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USA

Global Priority (PO Box Yes)
New York 10000 to 10200 3 days

New York 10300 to 10400, 11000 to 11400, 11600 4 days
All Other Areas 5 days

Parcel number: EK021820363GB

Date Signed by / Location Tracking event
15.02.2011 19:39 THADLEY Delivered
15.02.2011 14:53 USA Received at delivery depot
14.02.2011 07:36 USA - New York Received in destination country
12.02.2011 16:45 UK Exp/Imp Sort Ctr. Forwarded for export
11.02.2011 23:32 UK Exp/Imp Sort Ctr. Forwarded for export
11.02.2011 23:32 UK Exp/Imp Sort Ctr. Received and processed

Parcel number: EK021970235GB

Date Signed by / Location Tracking event
18.02.2011 16:39 CSANCHEZ Delivered
18.02.2011 16:19 USA Delivery attempted
18.02.2011 15:42 USA Received at delivery depot
17.02.2011 13:15 USA - New York Received in destination country
16.02.2011 16:45 UK Exp/Imp Sort Ctr. Forwarded for export
16.02.2011 01:16 UK Exp/Imp Sort Ctr. Received and processed

If extra shipping cost is needed for insurance on expensive items, such as Rose Otto 250ml, we will send you an adjusted invoice for your approval.

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*When we are extra busy there may be a day or two delay. Please email us if this is a concern.

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Delivery Schedule
CHINA/ASIA: occasionally has a delay: we believe due to customs and language format.

Please send us your address in Chinese in a separate email.

Please don't hesitate to call us if you have any questions.

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Tax Charges
For orders made from the UK or the Economic European Community , 20% VAT is added.

If you are a business with a VAT number selling Kobashi products within the EEC (excluding the UK), please place your VAT # in the field above in TAX section.

All countries outside the EEC will NOT be charged 20% VAT, but please check with your local customs to see if you have to pay tax, customs or duties upon entry to your country. We cannot reimburse you for these charges.

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Credit Card Security

PAYMENT OPTIONS:

Credit Card:
You will be charged in GBP (If your bank account is not in GBP currency it will be converted for you, so it doesn't matter what currency your card is in. There may be a slight difference due to bank currency valuation to base rate.)

PayPal GBP:
If you have a Paypal account you can pay in GBP Paypal will convert the currency for you.

Orders over 1000GBP must be made by BAC Payment (Bank Transfer.) Choose BAC and we will send to you Our Bank details: there is a 12.50GBP charge for using BAC.

When the order is placed at our website, credit card numbers are encrypted using Thawte TLS 1.0, RC4 with 128 bit encryption (High); RSA with 1024 bit exchange. They are not held in clear text on any web site.

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Guarantee

We guarantee your satisfaction. <All of our products come with a 90 day no quibble guarantee.> This does not include the cost of shipping.

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Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 (0)1392 217628 (International +44 (0)1392 217628) or fax us on +44 (0)1392 427090 or write to us at 7a Fore Street IDE Devon EX2 9RQ United Kingdom

Send us your phone # and we will call you.

From Argentina, Austria, Bahrain, Brazil, China or Europe: 0044 1392 217628
From Australia: 0011 44 1392 217628
From Canada or USA: 011 44 1392 217628
From Hong Kong: 001 441392 217628
From Finland: 990 441392 217628
From Japan: 010 441392 217628
From Taiwan: 002 441392 217628

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Privacy Policy

Kobashi do not disclose buyers' information to third parties.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

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Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
f. Occasionally we send you an email to give you up to date information about Kobashi

Returns Policy
You have a period of three months to return the products if you believe they are not of your liking. Best before and open Jar symbols are for your general knowledge and a guide line under good house keeping conditions. Due to not knowing the conditions of which products are kept after leaving Kobashi the three months supersedes all other dates.

It is impossible to get an exact currency exchange. Your purchased is in GBP and we can only refund in GBP. Exchange rates by your Banks are out of our control. If you have a different currency the amount of refund may be slightly less or more due to card exchange rates.

Products must be in original condition and unopened. Please note returns will incur a 10% Restocking fee plus original shipping cost.

Please do not cancel an order because you forgot to add something. Please just place another order. There will be a 10% processing fee for cancellations after order has been processed.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

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Remittance Terms
Products, prices and net value discounts can be changed or deleted without prior notice.

Due to supplier price increase product prices may increase without notice. We reserve the right to change the prices of an invoice.This is a rare occurrence, but when it does happen we will send you an adjusted invoice for your approval before sending.

Any damage or short delivery should be reported within 3 days of receipt. Title for goods is retained by Kobashi until full and complete payment has been received.

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Legal disclaimer: The information given is not a warranty as to the performance or suitability of the product. The information must be regarded only as a description of the health, safety and environmental requirements for that product. The information contained herein is true and accurate to the best of our knowledge and belief, but does not claim to be all inclusive. Since the conditions of use are out of our control, Kobashi shall not be held liable for any damage resulting from handling or from contact with the product. It is the responsibility of the user to take all necessary measures to comply with legal requirements and local regulations. No liability is accepted in respect of any therapeutic characteristic.

Whilst Kobashi Essential Oils give the above advice in good faith, it is not intended to be a substitute for customers own testing to ascertain good safety procedures.

Disclaimer:
Information provided in this electronic message is provided "as is" without warranty representation or condition of any kind, either express or implied, including but not limited to conditions or other terms of merchantability and/or fitness for a particular purpose. The user assumes the entire risk as to the accuracy and the use of this
message and the content. Errors & Ommissions excepted.

the worlds choice for premium quality

Pure Essential Oils, Carrier Oils, Hydrolats,
Lotions, Creams & Bath Aromatherapy Products.

This catalog is reserved for registered customers only. Please contact us to register.