About Us
Kobashi Life Enhancing Quality 100% Pure Essential Oils and Aromatherapy Products since 1985

Nature's gifts for the Mind, Body, Emotions and Spirit.

Kobashi Essential Oils and Aromatherapy Products are completely dedicated and committed to providing the best natural products available.

We at Kobashi are devoted to your complete satisfaction.

kind regards,

Lynda and Scott Ballard, Owners and Directors
PS: best wishes, health and happiness to you.

Please use less Shampoo by washing hair when absolutely needed. 7.4 billion people on earth 7,408,899,573 x 5ml shampoo= 37044497865. Everyone may not use shampoo, but I guess some use more than 5ml.

It's good that we only need a couple drops of Kobashi Essential Oils at one time in 5ml of a carrier. Use as little of products as possible.

After you have tried Kobashi Products please go to and write a review.

Kobashi on Face book to write a review.


---

Our Contact details:
Kobashi Essential Oils Limited
Dunsford Devon EX6 7BH United Kingdom
Visiting by appointment only.
Phone: +44 (0)1392 811451
Fax: +44 (0)1392 811695
VAT Registration number GB430408391
Company No. 07147259

---
Making A Purchase Essential Oils have been used for hundreds of years for their beneficial qualities and aromas. Used responsibly the oils are a safe product provided by nature for you to enjoy.

Kobashi Essential Oils has never had a problem with over a million bottles of Essential Oils sold; we like to be extra cautious and keep it that way.

Kobashi Essential Oils are very concentrated natural plant essence and must be diluted before use.

All our Essential oils are packed in amber glass with an integral dropper and tamper evident cap. Tip slowly and allow one drop to come out. If more drops come out just add an extra 5ml of carrier per drop, This is the safest way to use. With more viscous oils like Sandalwood, Myrrh and Benzoin, extended time, a tap, shake or hand temperature warming may be needed to release the drops.

Used as stated on the side of the bottle they are safe and effective.

SHELFLIFE:

BB: (Best Before) is only a suggestion and most essential oils may be fine after this date and some can get better. The once open jar ie.,"12M" supersedes BB:

Rose and Neroli hydrolats last longer than most other hydrolats, due to naturally occurring alcohols and other water soluble components. Hydrolats will last longer if perservatives such as 0.1% Citric Acid (oxidation inhibitor), 0.1% Potassium Sorbate (mold inhibitor). 0.1% Sodium Benzoate (bacteria inhibitor) are added.

Mixed Tocopherols should be added to Carrier oils to extend life. Most oils and hydrolats will last longer if kept refrigerated at 5C. Some at -18C, but not some Hydrolats or citrus as they can lose their aroma . Carrier oils, if frozen, should be put in the refrigerator @ 5C and when thawed taken out and used at room temperature. Shelf life may be reduced at this point.

Moisture, oxidation, bacteria and mold can cause oils or hydrolats to go rancid. If a carrier oil when poured into hand smells rancid throw it out. We cannot control exactly how long the oils last after opening, due to many conditions. Hydrolats if past dates will need incubator at 27 to 30 degrees C for seven days with total bacterial count agar and rose bengal agar for yeast and fungi.

It is best to use common sense and don't throw them away because of a symbol.

Due to the nature of Hydrolats, Carrier oils, creams, lotions or mixed oil products it is best to stick to what's said on the label. If in doubt do a test to see if and bacteria or fungus has incubated or rancidity has occurred.

Best before is usually advisory and refers to the quality of the product, as the quality could be fine; with essential oils, even for years to come.


CAUTIONS:

Avoid contact with the eye area when using oils: should this happen, immediately wash eyes thoroughly with water and repeat. Seek medical attention if stinging persists after 10 minutes.

There are a few companies on the web saying Pure Essential Oils must not say on the label do not take internally. Even though, some may be taken internally, we believe this to be irresponsible marketing. Every essential oil is different and must be treated as a different product.

Essential oils should not be used undiluted. In our opinion, from 30 years in this business, anyone dropping Oregano,Thyme or similar oils undiluted on anyone is wrong and should be stopped immediately.

Many Aromatherapists prescribe Essential Oils internally. They are also used as flavourings in many foods, beverages and liqueurs, but are oil product specific and mixed in very low dilutions by professionals. They usually have chemical elements removed in a fractionation process to make them less irritating. We do not recommend any essential oils to be taken internally or applied undiluted to the skin - unless you are qualified. We do not mean a one few week course, we mean cross analysis research and practice with trained professionals. Be of careful what you read on the Internet or people that are pourly trained.

If accidentally swallowed DO NOT induce vomiting - drink at least 1 pint of water - seek medical advice. Show bottle & amount. 99% of essential oils float on water.

Certain oils may cause irritation and/or sensitizing and should be used in greater dilutions - they are all marked (Xn)

To essential oil info.



Some people may have allergic like reactions to essential oils, just as some people are allergic to grass or pollen. Kobashi can not be held responsible for any adverse reactions from their use. If you are prone to skin sensitivity and allergic reactions, dilute oils to 0.5% or less. If in doubt of the amount please get professional advice or don't use them.

(Expressed: (CP) cold pressed Citrus oils) marked (S), and Tagetes should not be used on skin before exposure to the sun. Do not use in the sun or under ultraviolet light as this oil is photo sensitive - absorbs sunlight. People with lighter skin may be 4x more likely to have a problem with skin redness if this oil is used on the skin while in sunlight. Choose the distilled citrus oils, as furanocoumarins are not easily distilled into the final product. This does not apply when used in a shampoo, bath, Soap Base, as most is washed away. This does not pertain to vaporising, but maybe if in a contained small glass space with sun shining on you or sunbed, Special interest note: when drinking citrus juices you have been consuming furanocoumarins. Fruit juices are beneficial in small doses, but like any concentrated product dilution is best.

To essential oil info.



When mixing essential oils in a carrier make sure they are well mixed.

If using essential oils on the face or sensitive areas use at less than 1%. If in doubt of the amount use 1 drop in 10ml or more of carrier mixed well.

Essential oils that need to be diluted to .05% avoid face or sensitive areas, (or if you have too, only use at .025% or approximately 1 drop to 20ml carrier mixed very well.) Do a patch test on forearm to see if you are sensitive. Keep out of eyes and don't put on eye lids.

Carrier Oils: If applying near eyes as with any vegetable, nut or seed oil it is best to start the dilution at 5% in another carrier such as Kobashi Aloe Vera gel, Kobashi Lotion or Kobashi Coconut MCT. Do not put on top eye lid as this may run into eyes. Other parts of the body you should be able to use at 100% unless you are sensitive.

To patch test info.



To use simply add 4 to 8 drops in a vaporizer or on water in burner, 1 drop in 5ml (~teaspoon) of a carrier oil for on your skin or 1 to 6 drops in the bath, mixing the water well. (Oil dependent: see instructions on side of bottle.)

IF USING A CANDLE Vaporizer: Make sure the water is kept topped up and keep away from curtains. Put your vaporizer on a ceramic service. Our hot bowl and Aromastream do not need water.

Aloe Vera: people with thin sensitive skin may feel warm and get red skin after applying. Aloe Vera does increase the circulation in the skin and can make it slightly red for a short time. This is most likely due to the acids. Aloe Vera gel is often used to relieve pain and analysis shows that the gel contains salicylic acid. (like Aspirin.) Aspirin has had very good press lately and could be one of the reasons Aloe Vera is so good.

To Aloe Vera




* Use Good Housekeeping procedures.

* Keep oils out of reach of children!

* Do not take internally!

* Do not use undiluted! Read bottle for dilution %: The less you use for the desired effect the better.

* 1 to 4 drops in 5ml of a carrier, < Less than 2% is a general rule, but 0.5% with some oils. Oils such as Lavender (15%) and Sandalwood (9%) can be used in up to greater % in carrier.

* Some oils are FLAMMABLE: Do not expose to direct flame or fire. Use a suitable burner - vaporizer.

* When storing essential oils Keep Away from Heat or Sunlight.
* When storing carrier oils it is best to keep them refrigerated or frozen and add Vitamin E at 0.2% to extend shelf life.

* Keep essential oils away from polished surfaces.

Essential Oils have been used for thousands of years for their beneficial qualities and aromas. Used responsibly the oils are a safe product provided by nature for you to enjoy.

For more information on essential oils and their uses, we suggest reading the many books on the subject. To get to the truth it's best to cross reference all publications & personal experiences. Be careful of what you read on the Internet.

There is extensive information online when clicking the more... next to each product.
Shipping And Handling SHIPPING (Carriage) AND INSURANCE:

Choose airmail signed or Tracked, Global/Euro Priority, Fedex, PostNL

Customers in China are finding Airmail signed to be faster. Best if in China to choose Airmail signed or Global Priority.

China ( PostNL 7 to 14 days days.) China only order as normal and we will send in 5kg packages.

Although this is rare, If your parcel is damaged or leaks, please accept the parcel and we will send new products and fix what ever happens that you are not happy with.

We have only seen a couple Air Mail (Small Packets) go missing in 30 years.

Over the 30 years we have had only a few parcels damaged and never lost a parcel with Euro or Global priority.

Royalmail: (First Class Post, Air Mail (Small Packets), Air Mail tracked, Europe tracked:
We are compensated up to £50 (option up to £250) for lost Air Mail parcels; (shipping cost not included). Please note: the higher we value the parcel the more you may be charged by your countries custom duty tariff.

No tracking number unless tracking selected. (The custom in China is to give a certified number for all parcels. It is not so in the UK. You need to choose Airmail signed )

If order net value is over 150GB please choose Tracking. Click v to change.

Parcelforce: Euro Global Priority and Global Priority is compensated up to £100. If you want higher compensation to cover the value of the order, please ask for extra insurance. We will send you an adjusted invoice.
Compensation on Global Priority is only to the amount put on Custom documents. We have never seen a Euro Global Priority and Global Priority go missing.

So I would avoid paying extra money for extra compensation. Even though the odds are in our favour it is up to you if you want more compensation. Left to us, we will get your parcel to you the cheapest way we know.

If you want higher compensation to cover the value of the order, please ask for extra insurance. The cost is calculated according to weight and value. We will send you an adjusted invoice.

If you do not ask for extra insurance you cannot expect Kobashi to pay for the occasional lost parcel. It is rare for a parcel to go missing, but if it does please be aware of the rules of compensation.

rules of compensation


---

Delivery speed guarantee exceptions

Please note days to delivery are the average.

Standard First class Royalmail can take 2 to 28 days and sometimes longer,depending on your country and customs. Occasionally parcels have taken up to 30 days, but this is very rare.

If you are out when they try to deliver? You will then need to speak to your local post office.It may be will a neighbour. The parcel has white tape with Kobashi.co.uk and address Higher Cotley Barn in Red. If you didn't choose tracking, in the future if you want tracking please choose tracking or Global priority, Euro Priority, Fedex or PostNL, if available for your country.

In the future you may login to your account and click on Myaccount and see if your parcel has been shipped. This isn't always updated immediately when busy. If you choose tracked services the tracking number will be there and also sent to you in an email.



DELIVERY SPEEDS AND COUNTRY INFORMATION

Delivery speed



---

Shipping method may be changed by clicking Class of Service:

Delivery:
1.) UK: 1 to 3 days (First class, or Parcelforce);
2.) Europe: 5 to 8 days (Airmail small packets); 3 to 5 days (Euro priority)
3.) Other Countries 5 to 14 days (Airmail small packets)
3.a) occasionally customs due to extra security in China and USA have taken over month. In these cases it is good to be patient, as they almost always show up.
4.) 3 to 7 days (Global priority)
5.) If you choose Euro or Global Priority you will receive a tracking number to check.

Orders from Asia/China please send your name and address in your Country language text Character typed in separate email.
1.) Your order will be processed for delivery Monday - Friday 9am - 3 pm GMT time.
2.) Orders received after 3 will be processed the next day, due to carrier leaving at 3:30pm GMT time.


If extra shipping cost is needed for insurance on expensive items, such as Rose Otto 250ml, we will send you an adjusted invoice for your approval.

If you or customs refuse a parcel you will need to pay for the shipping both ways. It is better to pay your tax than to refuse. The good news is this has only happened two times since 1985.

.

*When we are extra busy there may be a day or two delay. Please email us if this is a concern.

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------
Delivery Schedule
CHINA/ASIA: occasionally has a delay: we believe due to customs and language format.

Orders from China or countries using hanzi, Japanese kanji or Korean hanja, please send your name and address, type in your national language in a separate e-mail.

Orders from Cyrillic language countries , please send your name and address, typed in Cyrillic Characters in a separate e-mail.

Very few parcels have gone missing since 1985, but if you want insurance please choose tracking and ask for compensation to value needed. Please note higher values on parcels may incur your country duty charges.

Please don't hesitate to call us if you have any questions.

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------
Back Orders If a product runs out of stock we will delete from your invoice and refund your card.
Tax Charges
For orders made from the UK or the Economic European Community , 20% VAT is added.

If you are a business with a VAT number selling Kobashi products within the EEC (excluding the UK), please place your VAT # in the field above in TAX section.

All countries outside the EEC will NOT be charged 20% VAT, but please check with your local customs to see if you have to pay tax, customs or duties upon entry to your country. We cannot reimburse you for these charges.


-----------------------------------------------------------------------------------------------------------------------------------------------------------------------
Credit Card Security

PAYMENT OPTIONS:

Checkout is encrypted using Thawte TLS 1.0, RC4 with 128 bit encryption (High); RSA with 1024 bit exchange.

Once you choose your Payment option you enter an even higher security level [Full PCI-DSS Level 1 compliance.]

Once you see Saving your Order : Do not click more than once. Please be patient and wait for next page.

Cards are live processed using Actinic Payments Powered by CreditCall, a robust and reliable infrastructure, Actinic Payments offers the highest level of functionality of any secure Internet payment system compatible with the Kobashi shopping cart platform.

Highly secure with sophisticated fraud screening

Full PCI-DSS Level 1 compliance.
Sophisticated fraud screening enabled through The 3rd Man, 3D Secure, CVV2 and AVS.


What is PCI DSS Compliance?

The Payment Card Industry Data Security Standard (PCI DSS) is a security standard which at Level 1 Compliance ensures the highest level of security and protection of sensitive customer information including credit cards.
PCI DSS Level 1 Compliance requirements

Website systems go through a regular, rigorous INDEPENDENT audit and significant investment to achieve and maintain Level 1 PCI DSS compliance. The purpose is to ensure that customers’ data is as safe as possible when they make purchases online. Areas covered by the audit include:

Security management policies
Security policies
Security procedures
Network architecture
Software Design
Critical Protective Measures

No Card information is kept on any server or computer by Kobashi.


Credit Card:
You will be charged in GBP (If your bank account is not in GBP currency it will be converted for you, so it doesn't matter what currency your card is in. There may be a slight difference due to bank currency valuation to base rate.)

PayPal GBP:
If you have a Paypal account you can pay in GBP and Paypal will convert the currency for you.

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------
Guarantee

We guarantee your satisfaction. <All of our products come with a 90 day no quibble guarantee.> This does not include the cost of shipping.

We are happy to make anything right that is not up to your expectation.

We are at your service to make Kobashi products the best we can for you.

We don't believe any nut oil touched oils that are not nut oils, but we cannot give 100% certainty.


-----------------------------------------------------------------------------------------------------------------------------------------------------------------------
Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 (0)1392 811451 (International +44 (0)1392 811451) or fax us on +44 (0)1392 811695 or write to us at Higher Cotley Barn Cotley lane Dunsford Devon EX6 7BH United Kingdom

Send us your phone # and we will call you.

From Argentina, Austria, Bahrain, Brazil, China or Europe: 0044 1392 811451
From Australia: 0011 44 1392 811451
From Canada or USA: 011 44 1392 811451
From Hong Kong: 001 441392 811451
From Finland: 990 441392 811451
From Japan: 010 441392 811451
From Taiwan: 002 441392 811451

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------
Privacy Policy

Kobashi Essential Oils Limited do not disclose buyers' information to third parties.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------
Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
f. Occasionally we send you an email to give you up to date information about Kobashi
Returns Policy Although we have never had to deal with the below, we believe this is a standard statement for most companies:

If your parcel is damaged or leaks, please accept the parcel and we will send new products and fix what ever happens that you are not happy with.

You have a period of three months to return the products if you believe they are not of your liking. Best before and open Jar symbols are for your general knowledge and a guide line under good house keeping conditions. Due to not knowing the conditions of which products are kept after leaving Kobashi the three months supersedes all other dates. Do not throw out a product due just to the best before. Best before is only a guide; most essential oils if kept in good condition will last longer than the best before. Common sense should be used to save a good product. If you don't feel capable to determine if the product is good then oberve the open jar symbol and best before.

It is impossible to get an exact currency exchange. Your purchased is in GBP and we can only refund in GBP. Exchange rates by your Banks are out of our control. If you have a different currency the amount of refund may be slightly less or more due to card exchange rates.

If there is nothing wrong with the products and you simple want to return: products must be in original condition and unopened. Please note returns will incur a 15% Restocking fee plus original shipping cost.

Please do not cancel an order because you forgot to add something. Please just place another order. If your order has been packed there will be a 15% processing fee for cancellations after order has been processed.


Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------
Remittance Terms
Products, prices and net value discounts can be changed or deleted without prior notice.

Due to supplier price increase product prices may increase without notice. We reserve the right to change the prices of an invoice.This is a rare occurrence, but when it does happen we will send you an adjusted invoice for your approval before sending.

Any damage or short delivery should be reported within 3 days of receipt. Title for goods is retained by Kobashi until full and complete payment has been received.

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------

Legal disclaimer: The information given is not a warranty as to the performance or suitability of the product. The information must be regarded only as a description of the health, safety and environmental requirements for that product. The information contained herein is true and accurate to the best of our knowledge and belief, but does not claim to be all inclusive. Since the conditions of use are out of our control, Kobashi shall not be held liable for any damage resulting from handling or from contact with the product. It is the responsibility of the user to take all necessary measures to comply with legal requirements and local regulations. No liability is accepted in respect of any therapeutic characteristic.

Whilst Kobashi Essential Oils give the above advice in good faith, it is not intended to be a substitute for customers own testing to ascertain good safety procedures.

Disclaimer:
Information provided in this electronic message is provided "as is" without warranty representation or condition of any kind, either express or implied, including but not limited to conditions or other terms of merchantability and/or fitness for a particular purpose. The user assumes the entire risk as to the accuracy and the use of this
message and the content. Errors & Omissions excepted.
We donate to & support these organizations:
NSPCC helps children
Greenpeace Research Laboratories
Oxfam
Buy with confidence BWC DCC TS Trading standards Approved
Save the children
wildlife trust logo
Kobashi ATC logo
national trust logo
plan international

The Royal Horticultural Society

Really needs to get it's act together if they think when you don't want a bag they donate 1p to the rainforest foundation. A glass of milk cost less than a glass of water. If they served Vegan cakes they'd really be doing something for the rainforest.

Kobashi Essential Oils and Aromatherapy Products
are completely dedicated and committed to providing the best natural products available.

We are dedicated to your complete satisfaction.

All Kobashi products are suitable for Vegans.

We have always been strictly against animal testing.
"The greatness of a nation and its moral progress can be judged by the way its animals are treated." Mahatma Gandhi

Vegan cakes and ice cream taste better, are healthier, can cost less and are better for the environment.

 

essential-oil-logo.gif
essential-oil-logo.gif

1985 © 2017 - TM Kobashi Essential Oils for Authentic Aromatherapy