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| About Us We at Kobashi Essential Oils are completely dedicated and committed to providing the best natural products available. PS: If we at Kobashi could heal the world we would; We strive to heal our world on all levels of spirit, mind, emotions, body and environment :-) --- Our Contact details: Kobashi Essential Oils Devon EX2 9RQ United Kingdom Visiting by appointment only. Phone: +44 (0)1392 217628 Fax: +44 (0)1392 427090 VAT Registration number GB430408391 --- |
| Making A Purchase Kobashi Essential Oils has never had a problem with over a million bottles of Essential Oils sold; we like to be extra cautious. Kobashi Essential Oils are very concentrated natural plant essence and must be diluted before use. Used responsibly the oils are a safe natural product for you to enjoy and to benefit from. CAUTIONS: Avoid contact with the eye area: should this happen, immediately wash eyes thoroughly with water and repeat. Seek medical attention if stinging persists after 10 minutes. There are a few companies on the web saying Pure Essential Oils must not say on the label do not take internally; although some maybe taken internally, we believe this to be irresponsible marketing. Many Aromatherapists prescribe Essential Oils internally. They are also used as flavourings in many foods, beverages and liqueurs, but are oil specific and mixed in low dilutions by professionals. We do not recommend any essential oils to be taken internally or applied undiluted to the skin - unless you are qualified. If accidentally swallowed DO NOT induce vomiting - drink at least 1 pint of water - seek medical advice. Show bottle & amount. 99% of essential oils float on water. Certain oils may cause irritation and/or sensitizing and should be used in greater dilutions - they are all marked (Xn) http://www.kobashi.co.uk/essential_oil.shtml Some people may have allergic like reactions to essential oils, just as some people are allergic to grass or pollen. Kobashi can not be held responsible for any adverse reactions from their use. If you are prone to skin sensitivity and allergic reactions, dilute oils to 0.5% or less. If in doubt of the amount please get professional advice. Expressed Citrus oils marked (S), and Tagetes should not be used on skin before exposure to the sun. This does not apply when used in a shampoo, bath or Soap Base as most is washed away. http://www.kobashi.co.uk/essential_oil.shtml When mixing essentialoils in a carrier make sure they are well mixed. If using essentialoils on the face or sensitive areas use at less than 1%. If in doubt of the amount use 1 drop in 10ml or more of carrier mixed well. Essential oils that need to be diluted to .05% avoid face or sensitive areas, (or if you have to only, use at .025% or approximately 1 drop to 20ml carrier mixed very well.) Do a patch test on forearm to see if you are sensitive. http://en.wikipedia.org/wiki/Patch_test_%28medicine%29 To use simply add 4 to 8 drops in a vaporizer or on water in burner, 1 drop in 5ml (~teaspoon) of a carrier oil for on your skin or 1 to 6 drops in the bath, mixing the water well. (Oil dependent: see instructions on side of bottle.) Do not use in the sun or under ultraviolet light as this oil is photo sensitive - absorbs sunlight. People with lighter skin may be 4x more likely to have a problem with skin redness if this oil is used on the skin while in sunlight. People with thin sensitive skin may feel warm and get red skin after applying Aloe Vera. Aloe vera does increase the circulation in the skin and can make it slightly red for a short time. This is most likely due to the acids. Aloe Vera gel is often used to relieve pain and analysis shows that the gel contains salicylic acid. http://www.kobashi.co.uk/info_ALG2.html * Use Good Housekeeping procedures. * Keep oils out of reach of children! * Do not take internally! * Do not use undiluted! Read bottle for dilution %: The less you use for the desired effect the better. * Less than 3% is a general rule, but 0.5% with some oils. Oils such as Lavender can be used in up to greater %. * Some oils are FLAMMABLE: Do not expose to direct flame or fire. Use a suitable burner - vaporizer. * When storing essential oils Keep Away from Heat or Sunlight. * Keep essential oils away from polished surfaces. Essential Oils have been used for thousands of years for their beneficial qualities. Used responsibly the oils are a safe product provided by nature for you to enjoy. For more information on essential oils and their uses, we suggest reading the many books on the subject. To get to the truth it's best to cross reference all publications & personal experiences. ----------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Shipping And Handling SHIPPING (Carriage) AND INSURANCE: We do not hide the cost of shipping in the product price. We have only seen a couple Air Mail (Small Packets) go missing in years. Even though only a couple of parcels go missing out of thousands, if you want extra insurance please write this in the shipping note field. Royalmail: (First Class Post, Air Mail (Small Packets), Air Mail tracked, Europe tracked: We are compensated up to £49 for lost Air Mail parcels; (shipping cost not included). No tracking number unless tracking selected. (The custom in China is to give a number for all parcels. It is not so in the UK) If you want higher compensation to cover the value of the order, please ask for extra insurance. The cost is calculated according to weight and value. We will send you an adjusted invoice. Parcelforce: Euro Global Priority and Global Priority is compensated up to £100. If you want higher compensation to cover the value of the order, please ask for extra insurance. We will send you an adjusted invoice. Compensation on Global prioity is only to the amount put on Custom documents. We have never seen a Euro Global Priority and Global Priority go missing. If you do not ask for extra insurance you cannot expect Kobashi to pay for the occasional lost parcel. It is rare for a parcel to go missing,but if it does please be aware of the rules of compensation. --- Delivery speed guarantee exceptions http://www.parcelforce.com/portal/pw/content1?catId=25900691&mediaId=26000669 --- Shipping method may be changed by clicking Class of Service: Delivery: 1.) UK: 1 to 3 days (First class, or Parcelforce); 2.) Europe: 5 to 8 days (Airmail small packets); 3 to 5 days (Euro priority) 3.) Other Countries 5 to 14 days (Airmail small packets) 3.a) ocassionally customs due to extra securty in China and USA have taken over month. In these cases it is good to be patient, as they almost always show up. 4.) 3 to 7 days (Global priority) 5.) If you choose Euro or Global Priority you will receive a tracking number to check. Orders from Asia/China please send your name and address in your Country language text Character typed in separate email. 1.) Your order will be processed for delivery Monday - Friday 9am - 3 pm GMT time. 2.) Orders received after 3 will be processed the next day, due to carrier leaving at 3:30pm GMT time. DELIVERY SPEEDS AND COUNTRY INFORMATION http://www.parcelforce.com/portal/pw/jump2;jsessionid=3PQ4FWMYGZSGSFB2IGVUQEQUHRA0UQ2K?catId=25800694&mediaId=25900676 If extra shipping cost is needed for insurance on expensive items, such as Rose Otto 250ml, we will send you an adjusted invoice for your approval. . *When we are extra busy there may be a day or two delay. Please email us if this is a concern. ----------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Delivery Schedule CHINA/ASIA: occasionally has a delay: we believe due to customs and language format. Please send us your address in Chinese in a separate email. Please don't hesitate to call us if you have any questions. ----------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Tax Charges For orders made from the UK or the Economic European Community , 20% VAT is added. If you are a business with a VAT number selling Kobashi products within the EEC (excluding the UK), please place your VAT # in the field above in TAX section. All countries outside the EEC will NOT be charged 20% VAT, but please check with your local customs to see if you have to pay tax, customs or duties upon entry to your country. We cannot reimburse you for these charges. ----------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Credit Card Security PAYMENT OPTIONS: Checkout is encrypted using Thawte TLS 1.0, RC4 with 128 bit encryption (High); RSA with 1024 bit exchange. Once you choose your Payment option you enter an even higher security level [Full PCI-DSS Level 1 compliance.] Once you see Saving your Order : Do not click more than once. Please be patient and wait for next page. Cards are live processed using Actinic Payments Powered by CreditCall, a robust and reliable infrastructure, Actinic Payments offers the highest level of functionality of any secure Internet payment system compatible with the Kobashi shopping cart platform. Highly secure with sophisticated fraud screening Full PCI-DSS Level 1 compliance. Sophisticated fraud screening enabled through The 3rd Man, 3D Secure, CVV2 and AVS. What is PCI DSS Compliance? The Payment Card Industry Data Security Standard (PCI DSS) is a security standard which at Level 1 Compliance ensures the highest level of security and protection of sensitive customer information including credit cards. PCI DSS Level 1 Compliance requirements Website systems go through a regular, rigorous INDEPENDENT audit and significant investment to achieve and maintain Level 1 PCI DSS compliance. The purpose is to ensure that customers’ data is as safe as possible when they make purchases online. Areas covered by the audit include: Security management policies Security policies Security procedures Network architecture Software Design Critical Protective Measures Credit Card: You will be charged in GBP (If your bank account is not in GBP currency it will be converted for you, so it doesn't matter what currency your card is in. There may be a slight difference due to bank currency valuation to base rate.) PayPal GBP: If you have a Paypal account you can pay in GBP and Paypal will convert the currency for you. ----------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Guarantee We guarantee your satisfaction. <All of our products come with a 90 day no quibble guarantee.> This does not include the cost of shipping. ----------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 (0)1392 217628 (International +44 (0)1392 217628) or fax us on +44 (0)1392 427090 or write to us at 2 and 7a Fore Street, Ide and Higher Cotley Cotley Barn EX6 7BH Devon EX2 9RQ United Kingdom Send us your phone # and we will call you. From Argentina, Austria, Bahrain, Brazil, China or Europe: 0044 1392 217628 From Australia: 0011 44 1392 217628 From Canada or USA: 011 44 1392 217628 From Hong Kong: 001 441392 217628 From Finland: 990 441392 217628 From Japan: 010 441392 217628 From Taiwan: 002 441392 217628 ----------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Privacy Policy Kobashi Essential Oils do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. ----------------------------------------------------------------------------------------------------------------------------------------------------------------------- Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Issue a unique identifier (e.g. customer login) d. Monitor customer account status beyond that required for individual purchases e. Only disclose information to third-parties for goods delivery purposes f. Occasionally we send you an email to give you up to date information about Kobashi |
| Returns Policy Although we have never had to deal with the below, we believe this is a standard statement for most companies: You have a period of three months to return the products if you believe they are not of your liking. Best before and open Jar symbols are for your general knowledge and a guide line under good house keeping conditions. Due to not knowing the conditions of which products are kept after leaving Kobashi the three months supersedes all other dates. Do not throw out a product due just to the best before. Best before is only a guide; most essential oils if kept in good condition will last longer than the best before. Common sense should be used to save a good product. If you don't feel capable to determain if the product is good then oberve the open jar symbol and best before. It is impossible to get an exact currency exchange. Your purchased is in GBP and we can only refund in GBP. Exchange rates by your Banks are out of our control. If you have a different currency the amount of refund may be slightly less or more due to card exchange rates. Products must be in original condition and unopened. Please note returns will incur a 10% Restocking fee plus original shipping cost. Please do not cancel an order because you forgot to add something. Please just place another order. If your order has been packed there will be a 10% processing fee for cancellations after order has been processed. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm ----------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Remittance Terms Products, prices and net value discounts can be changed or deleted without prior notice. Due to supplier price increase product prices may increase without notice. We reserve the right to change the prices of an invoice.This is a rare occurrence, but when it does happen we will send you an adjusted invoice for your approval before sending. Any damage or short delivery should be reported within 3 days of receipt. Title for goods is retained by Kobashi until full and complete payment has been received. ----------------------------------------------------------------------------------------------------------------------------------------------------------------------- Legal disclaimer: The information given is not a warranty as to the performance or suitability of the product. The information must be regarded only as a description of the health, safety and environmental requirements for that product. The information contained herein is true and accurate to the best of our knowledge and belief, but does not claim to be all inclusive. Since the conditions of use are out of our control, Kobashi shall not be held liable for any damage resulting from handling or from contact with the product. It is the responsibility of the user to take all necessary measures to comply with legal requirements and local regulations. No liability is accepted in respect of any therapeutic characteristic. Whilst Kobashi Essential Oils give the above advice in good faith, it is not intended to be a substitute for customers own testing to ascertain good safety procedures. Disclaimer: Information provided in this electronic message is provided "as is" without warranty representation or condition of any kind, either express or implied, including but not limited to conditions or other terms of merchantability and/or fitness for a particular purpose. The user assumes the entire risk as to the accuracy and the use of this message and the content. Errors & Ommissions excepted. |
Kobashi products are suitable for Vegans and Vegetarians. We are against animal testing.
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Full PCI-DSS
